Resume

Instrumentl ·  Design Lead
August 2024 - Present

• Led the end-to-end Pre-Award platform experience, connecting how nonprofits discover funding opportunities, prepare applications, and track grants to strengthen adoption and expand value across the platform; helped launch our first AI prospecting assistant to improve grant match relevancy.

• Partnered closely with the co-founders to shape product direction and launch Instrumentl’s AI grant writing capabilities, driving discovery, roadmap direction, and improvements to AI output quality while delivering features such as an assisted strategic agent, funder insights, answer snippet libraries, and an improved onboarding experience to help nonprofits draft faster, more strategic applications.

Honor · Principal Product Designer
December 2018 - August 2024

• Redefined and spearheaded a platform-wide shift in care delivery from a human-led to system-led model, introducing automated workflows that scaled operational coordination, improved efficiency and consistency, increased client retention by 12%, established a new platform team, and informed new KPIs for Client Managers.

• Designed and implemented AI-driven customer summaries and event tracking, unlocking visibility across operations, agencies, and data teams. These capabilities supported both predictive and real-time decision-making to improve care delivery quality.

• Drove design and personalization improvements across caregiver recruitment funnels, increasing conversion rates by 6%.

• Led, mentored, and onboarded over 8 designers in a player-coach capacity, contributing to hiring, developing design operations frameworks and assets, delegating work across initiatives, and strengthening team culture and design quality.

• Promoted three times from Staff Product Designer 18’ - 21’ > Product Design Lead 21’ - 22’ > Principal Product Designer 22’-24’

Athena Health · Lead Product Designer
December 2018 - Dec 2018

• Worked alongside a small team of designers, engineers and product owners to re-envision Epocrates - the #1 medical reference app.

• Lead extensive ethnographic research of our core user base, user testing core workflow changes, and visually redesigning a 20-year-old beloved mobile application.

VRBO ·  Senior Product Designer
Apr 2015 - Aug 2016

• Designed new features and improvements for HomeAway’s guest experience on both their iOS and Android platforms.

• Worked alongside the design systems team to define native mobile patterns that enhanced usability, accessibility, and brand awareness.

The Zebra · Lead Product Designer
Apr 2015 - Aug 2016

• Led product design and branding efforts in the infancy stages of a growing startup. Worked alongside a small agile engineering team to launch and iterate their desktop and mobile consumer app